Effective Date: 02/11/2024

Nutri Serv respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices regarding data collection, usage, and sharing, applicable when you interact with us, whether through our website, WhatsApp, or other communication channels.

1. Information We Collect

We collect and process different types of personal data to provide and improve our services, including:

Personal Information: Name, contact information (e.g., phone number, email address), and delivery address.

Order Information: Meal choices, delivery instructions, and payment details.

Usage Data: IP address, browser type, device information, and website usage patterns, collected through cookies and similar technologies to improve website functionality and user experience.

2. How We Use Your Information

Nutri Serv uses the information collected for various purposes, including:

Order Fulfillment: Processing and delivering your meal orders accurately and efficiently.

Customer Service: Responding to inquiries, processing refunds or cancellations, and notifying you of any service updates.

Marketing: With your consent, we may send you promotions, special offers, or updates related to Nutri Serv. You may unsubscribe at any time.

Improving Services: Analyzing data on customer preferences to enhance meal options, website features, and service quality.

3. How We Share Your Information

Nutri Serv values your privacy and does not sell, trade, or rent your personal information. However, we may share your information under the following circumstances:

Service Providers: We may share your data with third-party providers (e.g., payment processors or delivery services) to assist in delivering your order.

Legal Compliance: We may disclose information if required by law or to protect the rights,

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Nutri Serv uses industry-standard encryption and secure systems to store and transmit data. While we strive to use all reasonable means to protect your data, please be aware that no method of data transmission over the internet or electronic storage is completely secure.

5. Retention of Data

Nutri Serv retains personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights over your personal information, including:

Access and Correction: You may request access to, correction of, or deletion of your personal information by contacting us.

Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.

Cookie Preferences: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

7. Third-Party Links

Our website or communications may contain links to third-party websites. Nutri Serv is not responsible for the privacy practices or content of these sites, so we encourage you to read their policies.

8. Children's Privacy

Nutri Serv does not knowingly collect or solicit personal information from anyone under the age of 13. If we discover that we have collected information from a child under 13 without verification of parental consent, we will delete it promptly.

9. Updates to this Privacy Policy

Nutri Serv may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Effective Date."

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Nutri Serv

Durban, South Africa

Phone: 061 963 3291

Email: hello@nutri-serv.com